Simple Puppy
Terms of Service
Last updated: 31 July 2026 · Effective: 31 July 2026
These terms govern your use of the Simple Puppy mobile app (the “App”). By creating an account or using the App, you agree to them. If you do not agree, please do not use the App.
1. Who we are
The App is operated by ZephyTech Software Ltd, a company registered in Scotland, company number SC894412 (“we”, “us”). You can contact us at zephytech.software@gmail.com.
2. The service
The App helps you track your puppy's potty training, meals, sleep, health records and related activities, sync that data across your devices, and optionally share a pet profile with family members or other caregivers.
3. Not veterinary advice
4. Your account
- You may use the App with a Google account or as a guest. Guest data that is inactive for 90 days is automatically deleted, as described in our Privacy Policy.
- You are responsible for the activity that happens under your account and for keeping access to your device and Google account secure.
- You must be at least 13 years old to use the App.
- You can delete your account at any time in the App (Settings → Account → Delete Account) or as described on the account deletion page. Deletion is permanent.
5. Your content
You retain ownership of the content you add to the App (pet details, activity logs, photos). You grant us a limited licence to store, process and transmit that content solely to operate the service — for example hosting your data, syncing it to your devices, and showing it to members you have invited to a pet profile.
You must have the right to upload any content you add, and you must not upload content that is unlawful, offensive, or infringes anyone else's rights.
6. Acceptable use
You must not misuse the service. In particular, you must not:
- attempt to access other users' data or interfere with the security of the service;
- use automated means to abuse, overload or disrupt the service;
- reverse engineer the App except where the law expressly permits it.
We may suspend or terminate accounts that breach these terms.
7. Simple Puppy Plus (subscriptions and payment)
The App is free to use. Simple Puppy Plus is an optional paid upgrade that unlocks additional features. The features included in Plus are described in the App at the point of purchase.
How you buy it
- Plus is sold through Google Play, which is the seller and takes the payment. Your purchase is also subject to Google Play's own terms, and Google — not us — handles your payment details.
- Plus is offered as a monthly subscription, an annual subscription, or a one-off lifetime purchase. The current prices are shown in the App before you buy, in your local currency, including any applicable tax.
- Subscriptions renew automatically at the end of each period, charged to your Google Play account, until you cancel. The lifetime purchase is a single payment and does not renew.
Free trial
New users get 7 days of Plus free, starting when you add your first pet. The trial needs no payment details, does not convert into a paid subscription, and charges you nothing — when it ends, the App simply returns to the free features unless you choose to subscribe.
Cancelling and refunds
- You can cancel a subscription at any time in Google Play → Subscriptions, or from Settings → Manage subscription in the App. Cancelling stops the next renewal; you keep Plus until the end of the period you have already paid for. We cannot cancel it for you.
- Refunds are handled by Google Play under its refund policy. If Google declines a refund you believe you are entitled to, contact us and we will look at it.
- Your statutory rights. As a UK consumer you normally have 14 days to change your mind about digital content. By buying Plus and getting access immediately, you ask us to start supplying it at once and you accept that you lose that 14-day cancellation right once access begins. This does not affect your rights if what you bought is faulty, not as described, or not supplied with reasonable care and skill.
Price changes
We may change the price of a subscription. If we do, we will tell you in advance through Google Play, and the new price will only apply from a renewal after that notice. You can cancel before it takes effect.
What happens when Plus ends
No data is ever deleted because a subscription ended. If your Plus access lapses or you cancel:
- Everything you have logged stays in the App and stays visible. You keep the free features, and you can still export your data.
- Plus-only features stop being available until someone in that pet's household subscribes again.
- On a shared pet, members other than the owner become read-only — they can see the full history but cannot add new entries. The owner keeps full access to their own pet. Full access returns for everyone as soon as any member of that pet subscribes. Where Plus features are included in the free trial, we tell you inside the App, before you use them, that they are a Plus feature and when your trial ends.
8. Availability and changes to the service
The App is provided “as is”. We work hard to keep it reliable, but we do not guarantee that it will always be available, uninterrupted or error-free, and we may change, suspend or discontinue features. Where reasonably possible, we will give notice of significant changes. If we discontinue a feature that is part of a subscription you are paying for, you may cancel and we will consider a pro-rata refund for the unused period.
9. Liability
Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
Subject to that, we are not liable for: losses arising from your reliance on tracking data, predictions or informational content in the App; loss of data caused by factors outside our reasonable control; or indirect losses. The App is intended for personal, non-commercial use.
10. Changes to these terms
We may update these terms from time to time. The “Last updated” date at the top shows the current version. If we make material changes, we will notify you through the App or by email before they take effect. Continuing to use the App after changes take effect means you accept the updated terms.
11. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute — although if you live elsewhere in the UK you may also bring proceedings in your local courts, and nothing in these terms affects your statutory consumer rights.